FAQs

Frequently Asked Questions

ORDERING & PAYMENT

What payment methods do you accept?

We accept the payment methods displayed at checkout on SHOPPGMGOLF.COM. Available payment options may vary depending on your location and device.

How do I know if my order was successfully placed?

Once your order is successfully submitted, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder first. You can also contact us at support@shoppgmgolf.com for assistance.

Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible at support@shoppgmgolf.com.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment has begun.

SHIPPING

Where do you ship?

We currently ship to the 48 contiguous United States only.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

How long does shipping take?

For items currently in stock on SHOPPGMGOLF.COM, delivery typically takes approximately 3–7 business days.

Delivery times may vary depending on destination, carrier conditions, holidays, weather, and other factors outside our control.

How long does it take to process an order?

Most in-stock orders are prepared for shipment as quickly as possible after payment is confirmed.

You will receive tracking information once your order has been shipped.

Will I receive a tracking number?

Yes. Once your order ships, tracking information will be sent to the email address associated with your order.

Please allow some time for the carrier's tracking system to update after the shipping label is created.

Can I ship to a P.O. Box or APO/FPO address?

Because many of our golf products are oversized or long packages, we recommend using a valid residential or commercial street address.

If you are unsure whether your address can be serviced, please contact support@shoppgmgolf.com before placing your order.

Where are orders shipped from?

Orders placed through SHOPPGMGOLF.COM are fulfilled using inventory available for the U.S. market.

Fulfillment locations may vary depending on product availability and destination.

RETURNS & REFUNDS

What is your return policy?

We offer a 30-day return period for eligible products.

Items must generally be returned in new, unused condition and in their original packaging.

Golf bags must be returned new, unused, and in their original packaging.

Certain return conditions or exclusions may apply. Please refer to our Refund Policy for complete details.

How do I start a return?

Please email:

support@shoppgmgolf.com

Include your:

  • Order number

  • Name

  • Product you wish to return

  • Reason for the return

Our customer support team will provide the appropriate return instructions and return address.

Please do not send a return to an address without first receiving return instructions from us.

What if I receive the wrong item?

If you receive an incorrect product, please contact us as soon as possible at support@shoppgmgolf.com.

Please include your order number and photos of the item received so our team can review the issue and provide the appropriate solution.

What if my product arrives damaged?

If your order arrives damaged, please contact us promptly.

Please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

This information helps us review the situation and determine the appropriate resolution.

When will I receive my refund?

Once an approved return has been received and inspected, the refund will be processed to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

PRODUCTS

What products does PGM Golf sell?

PGM Golf offers a wide range of golf equipment, including:

  • Complete golf club sets

  • Putters

  • Irons

  • Wedges

  • Woods

  • Golf training equipment

  • Golf bags

  • Golf accessories

Product availability may vary over time.

Are PGM products suitable for beginners?

Yes. Many PGM products are designed with forgiveness, ease of use, and confidence in mind, making them suitable for beginners and recreational golfers.

We also offer equipment designed for more experienced golfers who are looking for specific performance characteristics.

Please review the specifications and product descriptions on each product page before purchasing.

How do I choose the correct golf club?

We recommend checking the specifications listed on each product page, including factors such as:

  • Club length

  • Loft

  • Lie

  • Flex

  • Hand orientation

  • Head design

  • Shaft material

If you are unsure which product is right for you, contact us at support@shoppgmgolf.com and our team will be happy to assist.

Are product specifications exact?

We make every reasonable effort to provide accurate product specifications.

However, minor variations in weight, dimensions, finish, color, loft, lie, and other specifications may occur due to manufacturing tolerances and product updates.

Product images may also appear slightly different depending on lighting, photography, and screen settings.

ABOUT PGM GOLF

What does PGM stand for?

PGM stands for Pro Golf Master.

Founded in 2006, PGM Golf focuses on developing golf equipment that combines performance, practical design, and accessible value for golfers around the world.

Where can I buy authentic PGM Golf products?

For customers in the United States, you can shop directly from our official online store:

SHOPPGMGOLF.COM

Shopping through our official store ensures that you are purchasing products offered directly through PGM Golf's official sales channel.

Where are PGM Golf products made?

PGM Golf develops and manufactures golf equipment through its established product development and manufacturing operations.

PGM operates its own golf equipment manufacturing capabilities and continues to invest in product development, testing, and quality control.

DISCOUNTS & PROMOTIONS

Can I use more than one discount code?

Unless otherwise stated, promotional discounts and discount codes cannot be combined.

If multiple promotions are available, the eligible discount applied at checkout will depend on the specific promotion terms.

Do you offer a first-order discount?

From time to time, SHOPPGMGOLF.COM may offer special promotions for new customers.

Current promotional offers will be displayed on our website when available.

CUSTOMER SUPPORT

How can I contact PGM Golf?

For questions about products, orders, shipping, returns, or other customer service matters, please contact:

PGM Golf Customer Support
Email: support@shoppgmgolf.com

We aim to respond to customer inquiries within 24 hours.

Official Store: SHOPPGMGOLF.COM

PGM GOLF

  • VISION

    Empowering quality, ensuring PGM becomes a globally trusted golf brand for users worldwide.

  • MISSION

    Promoting the development of golf to enable more people to enjoy a stylish and healthy golf lifestyle.

  • VALUE

    Creating golf products that inspire confidence and elevate the player’s experience.

Brand Introduction

Founded in 2006, PGM Golf — Pro Golf Master — was built with a simple purpose: to make well-designed, dependable golf equipment more accessible to players around the world.

For nearly two decades, we have focused on developing a complete range of golf products, from clubs and bags to training equipment, apparel, and accessories. By combining in-house product development, manufacturing expertise, and a deep understanding of golfers’ needs, PGM continues to create equipment that balances performance, practicality, and value.

Today, PGM serves golfers across both domestic and international markets through major global e-commerce platforms, including Amazon, eBay, Alibaba.com, Tmall, JD.com, and others. Our growing presence reflects the trust of golfers who choose PGM for reliable performance, thoughtful design, and everyday playability.

As the brand continues to expand globally, our commitment remains unchanged: to keep improving the golfing experience through better products, smarter design, and dependable quality.

PGM Golf. Pro Golf Master.
Built for Better Golf.

PGM operates a golf equipment manufacturing base spanning more than 50,000 square meters, supported by an R&D team of over 50 experienced technical professionals. To strengthen product quality, consistency, and manufacturing capabilities, PGM has also introduced advanced production equipment and technologies from the United States, Germany, and other leading markets.

At PGM, product development starts with the golfer. We continuously gather feedback from professional players and everyday golfers around the world, while closely following product trends and market insights across the golf industry. These insights help guide our approach to innovation, refinement, and continuous product improvement.

By the end of 2023, PGM had secured more than 100 active patents and developed a product portfolio spanning thousands of items across multiple golf categories. From equipment and training products to accessories and lifestyle gear, PGM continues to offer a diverse range of designs and solutions for golfers around the world.

Since 2015, PGM has steadily expanded its international presence as part of its global growth strategy. The PGM trademark has been registered across more than 40 golf markets, including the United Kingdom, the United States, South Korea, Canada, and New Zealand, supporting the brand’s continued expansion into international markets.

In January 2022, PGM became an official golf club partner of the China Golf Association. In August of the same year, the PGM Mega Pro and Seed3 Jr complete club sets officially received certification in accordance with The R&A and USGA equipment standards.

These milestones marked an important step in PGM’s development, strengthening the brand’s presence in the professional golf equipment sector and reinforcing its commitment to product standards, performance, and international growth.

In September 2026, PGM became the official golf bag partner of the Chinese National Golf Team, marking another significant milestone in the brand’s continued development within the professional golf industry.