Refund policy
REFUND POLICY
New Item Return Policy
PGM Golf will exchange or refund new and unused merchandise purchased on this website or directly through PGM Golf within 30 days of receiving the product, accompanied by valid proof of purchase.
Items purchased from resellers, third-party marketplaces, retail partners, wholesale partners, or other non-PGM Golf sales channels are not eligible for return under this policy. For such purchases, please refer to the return policy of the original retailer, marketplace, or seller.
Customers are responsible for return shipping costs to PGM Golf unless otherwise stated in this policy.
PGM Golf will not exchange or refund partial packs of merchandise, including golf balls, golf gloves, golf tees, or other products sold as complete sets or packs.
Mis-shipped Item Return Policy
Customers must notify PGM Golf of any incorrectly shipped products within 10 days of receiving the order.
PGM Golf will exchange or refund new and unused merchandise that was shipped incorrectly, provided the request is made within 30 days of purchase.
PGM Golf will cover the return shipping cost for incorrectly shipped items.
To expedite the process, PGM Golf may, at its discretion, send a replacement order before physically receiving the returned merchandise.
If the incorrectly shipped merchandise is not returned to PGM Golf as instructed, the customer may be charged for the replacement merchandise and any applicable shipping costs.
Address Changes or Incorrect Addresses
It is the responsibility of the buyer to provide an accurate and deliverable shipping address.
Please carefully review all shipping information during checkout before completing your order.
If the shipping address was entered incorrectly and the order has not yet shipped, please contact PGM Golf Customer Support immediately to determine whether the address can still be updated.
Our customer service team will advise you of the available options based on the current status of the order.
If an order has already shipped and cannot be delivered due to an incorrect or undeliverable address, the carrier may return the package to us.
If this occurs, PGM Golf will contact you to arrange reshipment to the correct address.
If you choose to cancel the order instead of having it reshipped, a 15% restocking fee may apply.
How to Return Merchandise
Before returning any merchandise, please contact PGM Golf Customer Support at:
Our customer service team will respond to your return request within 24 hours and provide return instructions, including any applicable return authorization information and the correct return shipping address.
Please do not return merchandise to any address without first receiving return instructions from PGM Golf.
All returns must be shipped to the return address provided in our customer service email response.
PGM Golf will not accept returns for products showing customer-induced damage, including but not limited to:
- Pop-up marks
- Dings
- Chips
- Deep scratches
- Unusual rusting
- Excessively bent shafts
- Damage caused by misuse
- Damage caused by improper handling
- Damage caused by unauthorized modification or alteration
Returned merchandise must be new and unused and must include all original products, components, accessories, manuals, packaging, and other contents originally provided with the order.
Please package all returned merchandise securely to prevent damage during transportation.
Golf Clubs, Sets, and Customized Products
Golf clubs and club sets must be returned new and unused unless the return has been approved as a warranty or defective-product claim.
Customers are responsible for all associated return shipping costs for standard or customized golf clubs that are not covered under the PGM Golf Warranty.
Products that have been altered after purchase may not be eligible for return, exchange, or warranty coverage.
Examples of post-purchase alterations include, but are not limited to:
- Re-shafting
- Re-gripping
- Painting or refinishing
- Loft adjustments
- Lie adjustments
- Cutting or extending shafts
- Other structural modifications
PGM Golf may provide store credit only for approved returns of certain assembled, customized, or specially configured golf clubs.
Golf Bags
Golf bags must be returned new, unused, and in their original packaging.
All original accessories, straps, rain covers, packaging materials, tags, and other included components must be returned with the product.
Golf bags showing signs of use, dirt, stains, scratches, damage, missing accessories, or other conditions that prevent the product from being resold as new may be denied for return or may be subject to a partial refund.
Customers are responsible for return shipping costs unless the product is defective, damaged upon arrival, or was shipped incorrectly.
Defective or Warranty Returns
If a product is defective or has a manufacturing-related issue, please contact PGM Golf Customer Support at:
Please provide your order information and, when requested, photos or videos showing the issue.
Standard ground return shipping may be covered by PGM Golf for approved warranty claims and defective products if the issue is reported within 30 days of purchase.
PGM Golf reserves the right to inspect returned merchandise before approving a refund, replacement, exchange, or warranty resolution.
Damage caused by misuse, accidents, improper storage, unauthorized alterations, normal wear and tear, or customer-induced damage is not considered a manufacturing defect.
Return Inspection
All returned merchandise is subject to inspection upon receipt.
PGM Golf reserves the right to determine whether returned products meet the conditions of this return policy.
Returns may be declined, partially refunded, or issued as store credit depending on the condition of the returned merchandise.
Products returned with significant wear, damage, missing components, or signs of misuse may not qualify for a full refund.
If a returned product is determined to be ineligible for refund, PGM Golf may return the item to the customer at the customer's expense.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns unless otherwise stated.
For approved defective-product, warranty, or mis-shipped-item returns, PGM Golf may provide or reimburse standard return shipping.
Original shipping charges, expedited shipping charges, international shipping charges, and other delivery-related fees are generally non-refundable unless the return is due to an error by PGM Golf.
COD return shipments will not be accepted.
Final Sale and Non-Returnable Items
Products specifically marked as Final Sale or Non-Returnable on the product page are not eligible for return or exchange unless the product received is defective, damaged, or incorrect.
Certain promotional, clearance, outlet, customized, personalized, or special-order products may also be excluded from standard returns if clearly stated on the product page before purchase.
Headcovers and other accessories may be subject to additional return restrictions depending on the product condition and packaging.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refunds will be processed after the returned merchandise has been received and inspected.
Once a refund has been issued, processing times may vary depending on the customer's bank, credit card provider, payment service, or financial institution.
Shipping charges, return shipping costs, restocking fees, and other applicable charges may be deducted from the refund where permitted under this policy.
Exchanges
Approved exchanges are subject to product availability.
If the requested replacement product is unavailable, PGM Golf may offer:
- An alternative product
- Store credit
- A refund to the original payment method
Any price difference between the original product and the replacement product may need to be paid or refunded as applicable.
Order Cancellation Requests
PGM Golf accepts order cancellation requests before the order has been processed for shipment or dispatched.
If an order has already been processed, assigned a shipping label, or dispatched, cancellation may no longer be possible.
In such cases, the customer may need to follow the standard return process after receiving the order.
For cancellation requests, please contact:
Contact Us
For questions regarding returns, refunds, exchanges, defective products, or order issues, please contact:
PGM Golf Customer Support
Email: support@shoppgmgolf.com
We aim to respond to customer service inquiries within 24 hours.