Shipping policy
SHIPPING POLICY
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully completed.
Orders placed on weekends or public holidays may be processed on the next business day.
During peak seasons, promotional periods, holidays, or periods of high order volume, processing times may be longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
Shipping Destinations
PGM GOLF currently ships to eligible addresses within the regions available at checkout.
Shipping availability may vary depending on:
- Product type
- Inventory location
- Shipping destination
- Carrier restrictions
- Local regulations
- Other fulfillment limitations
If your address is not eligible for delivery, the checkout page may prevent the order from being completed.
Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.
Shipping rates may vary based on:
- Delivery destination
- Package size and weight
- Shipping method
- Product type
- Carrier rates
- Promotional shipping offers
From time to time, PGM GOLF may offer free shipping promotions or discounted shipping rates. Such promotions may be subject to separate terms and conditions.
Estimated Delivery Times
Estimated delivery times are provided for reference only and are not guaranteed.
Delivery times may vary depending on the destination, selected shipping method, carrier performance, inventory location, and other factors.
Typical delivery estimates may be displayed during checkout or in your shipping confirmation email.
Please note that delivery may be delayed due to circumstances outside our reasonable control, including but not limited to:
- Carrier delays
- Severe weather
- Peak-season congestion
- Customs processing
- Government restrictions
- Natural disasters
- Labor disruptions
- Incorrect or incomplete shipping information
PGM GOLF is not responsible for delays caused by circumstances outside our reasonable control.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please carefully review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Phone number
- Other required delivery information
before completing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipped.
Once an order has been processed or shipped, we may be unable to change the delivery address.
If an order is returned due to an incorrect, incomplete, or undeliverable address, additional shipping charges or restocking fees may apply.
Tracking Information
Where available, tracking information will be provided after your order has shipped.
Please allow some time for the tracking information to become active after the carrier receives the package.
Tracking updates are provided by the applicable carrier and may not always update in real time.
Lost, Missing, or Delayed Packages
If your tracking information shows unusual delays, no movement, or a delivery issue, please contact us at:
We will review the shipment and, where appropriate, assist with a carrier investigation.
If a package is marked as delivered but cannot be located, customers should first:
- Check the delivery location carefully;
- Check with household members, neighbors, building management, or reception;
- Review any carrier delivery notifications;
- Contact the carrier where appropriate.
If the package still cannot be located, please contact PGM GOLF Customer Support for assistance.
Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos of the outer packaging
- Photos of the damaged product
- Photos of the shipping label, where applicable
This information helps us review the issue and determine the appropriate resolution.
Depending on the circumstances, PGM GOLF may offer:
- Replacement
- Exchange
- Refund
- Other appropriate resolution
in accordance with our applicable policies.
Incorrect or Missing Items
If you receive an incorrect product or your order is missing an item, please contact us within 10 days of delivery at:
Please provide your order number and supporting photos where applicable.
For confirmed shipping errors caused by PGM GOLF, we will provide an appropriate resolution, which may include replacement, exchange, refund, or return shipping assistance.
Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned to us because it could not be delivered, additional fees may apply.
If the package is returned due to:
- Incorrect address
- Incomplete address
- Refusal of delivery
- Failure to collect the package
- Other customer-related delivery issues
the customer may be responsible for:
- Return shipping costs
- Reshipping costs
- Applicable restocking fees
If you choose to cancel the order after the package has been returned, applicable shipping and restocking charges may be deducted from the refund.
International Shipping
For international orders, customers may be responsible for:
- Import duties
- Customs fees
- Taxes
- Brokerage fees
- Other charges imposed by the destination country
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs processing may cause additional delays.
PGM GOLF is not responsible for delays caused by customs authorities.
If an international shipment is refused because the customer declines to pay applicable duties, taxes, or import fees, the order may be returned to us.
In such cases, return shipping costs, customs-related charges, and other applicable fees may be deducted from any eligible refund.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on:
- Product size
- Product weight
- Destination
- Carrier limitations
- Local laws or regulations
PGM GOLF reserves the right to cancel or modify an order if the selected product cannot legally or reasonably be shipped to the requested destination.
If an order is canceled for this reason, any eligible payment will be refunded to the original payment method.
Order Cancellation
Orders may be canceled before they have been processed for shipment or dispatched.
Once an order has entered fulfillment, been assigned a shipping label, or been shipped, cancellation may no longer be possible.
If the order has already shipped, the customer may need to follow our standard return process after receiving the package.
For cancellation requests, please contact:
Contact Us
For questions about shipping, delivery, tracking, damaged shipments, or missing packages, please contact:
PGM GOLF Customer Support
Email: support@shoppgmgolf.com
We aim to respond to customer service inquiries within 24 hours.